Help & FAQ | Drivers
For which type of travels can I use the service?
How much can I ask to my passengers as a contribution for the ride?
How to obtain the financial contribution paid by my passengers?
Learn more about the legality of carpooling & the right contribution to ask for a ride
Which information about me will remain confidential?
Does the identity of registered users is verified?
Basic rules of a successful carpool ride
Is there a minimum age to participate in Ridesharing.com?
What is the maximum size allowed for pets?
How long before the departure of a ride can it be booked?
What is the impact of carpooling on my car insurance?
Can I carpool to cross the border?
What is Instant booking and Manual approval mode?
For which type of travels can I use the service?
For your daily commutes or long distance travels anywhere in Canada or in the United States.
How to find passengers?
Post a carpool ride and specify your point of departure, destination, date or days of the week and the time of your trip. Indicate the number of seats available, the amount of money asked for each passengers and specify your preferences (luggage size, pets allowed, smoking or not, etc.).
Long distance carpool (with reservation): Passengers book seats and pay online. You will be immediately informed by email and text message of a new booking. You will receive the information about your passengers in order to make contact by phone and arrange the last details of the ride, such as the exact meeting point, preferences, etc.
Daily commute and short distance carpool (without reservation): Passengers contact you directly through the messaging service to ask for a seat on your ride and to make an arrangement for the carpool (cost of the ride, alternate driving, meeting point, etc.).
The number of seats available can be modified after the ride is posted. To change something else, the ride needs to be deleted and posted again.
*Important! If you have an emergency that forces you to cancel your ride, please make sure to consult the cancellation policy.
How much can I ask to my passengers as a contribution for the ride?
To make sure your carpool ride will be done legally, you must ensure that the amount of money asked as a contribution to each of your passenger will not exceed the cost of use of your vehicle for the ride. For rides without booking, it is possible to display "Cost to discuss" by bringing the cursor to 0.
How to obtain the financial contribution paid by my passengers?
Access your profile and enter the confirmation codes provided by your passengers. At this moment, you will have the opportunity to either accumulate a higher amount of money on your profile or to request an immediate transfer to your bank account, to your Paypal account or by Interac.
3 ways to transfer the financial contributions paid by your passengers
Transfer options |
Funds available within |
Transfer fees charged by Ridesharing.com* |
Offered in Canada |
Offered in the USA |
Minimum amount which must be transfered |
 |
5 business days |
0 $ |
 |
|
None |
 |
5 business days |
5 $ |
|
|
None |
 |
5 business days |
5 $ |
|
 |
*Transfer fees are charged in the currency in which funds are transferred.
How can I cancel a ride?
Login to your profile, go to My ride offers / Passengers section and use the function to cancel a ride. Communicate rapidly by phone with your passengers to notify them. For more details, please consult the cancellation policy.
Learn more about the legality of carpooling & the right contribution to ask for a ride
It's absolutely legal to do carpooling. For all the details on carpool legality, please consult this section.
Which information about me will remain confidential?
The only public information is the name, photo (optional), gender, age, and type of vehicle in the case of a driver. Contact information (phone number and email address) will be sent to the driver after a booking. Birth date, banking and payment information remain confidential at all times.
Does the identity of registered users is verified?
The email addresses of all users are validated at registration and some users have also validated their mobile phone number. Drivers licenses are not validated since this verification provides a false sense of safety between carpoolers. It only gives information as to whether or not the permit has been paid at the moment of verification. This means that a driver could lose his license the day following the verification and still be identified as having a valid permit until the next verification. Furthermore, this validation does not provide information about the driving record of the driver.
Basic rules of a successful carpool ride
Once your booking is completed, quickly contact the passengers to arrange the last details of the ride such as the exact meeting point, preferences, etc. Make sure to be at the meeting point 5 minutes ahead and ask the confirmation code to the passengers. Throughout the trip, follow the established rules and standard norms of conduct.
Is there a minimum age to participate in Ridesharing.com?
Users must be at least 16 years old to register. A driver may also request that its passengers are aged at least 18 or 21 years old. This also applies in the case of additional passengers. For example, a person of 32 years with a 10 years old kid would not be able to book a ride where the driver requests a minimum of 18 years old.
What is the maximum size allowed for pets?
Drivers choose to accept or not pets. These must however be of a reasonable size. You can discuss this matter with your passengers right after the booking is completed.
How long before the departure of a ride can it be booked?
Rides in instant booking mode can be booked up to an hour before departure, while rides in manual approval mode can be booked up to two hours and a half before departure.
What is the impact of carpooling on my car insurance?
Insurance companies have different rules regarding carpooling. It is your responsibility to inform your insurer that you carpool.
Can I carpool to cross the border?
It is possible to carpool to cross the border, however Ridesharing.com requests all passengers to meet the following requirements:
- Have the age of majority
- Have all the documents required to cross the border
- Be free of any criminal record
What is Instant booking and Manual approval mode?
Instant booking mode: Once payment is completed, the seat booking is immediately confirmed.
Manual approval mode: After payment, the driver has to accept manually the seat booking request to confirm the booking.
What are the public questions to the driver?
Public questions allow passengers to exchange with the driver before booking a ride. These questions may request clarification on the point of departure, destination, stops on the way, the route used, etc. The content must be reviewed by the customer service before being visible to all members. All questions including personal information, price negotiation and inappropriate content will be rejected. After booking is completed, the passenger will receive personal contact information of the driver.
